What Information Do We Collect About Our Customers?
Traffic Data. WRK may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). The Service may use Visitor Data to compile traffic data about the types of visitors who use the Service at specific intervals (collectively “Traffic Data”).
We may use Traffic Data to analyze Service traffic, but this information is not examined for Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Service, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.
Personal Information. WRK requires customers to provide us with personal information (collectively “Personally Identifiable Information”) to access and use certain products and services such as request to join the WRK/360 Professional Membership Network, purchase a subscription to join the WRK/360 Professional Membership Network, purchase a subscription as a User to create an account and access the WRK/360 Professional Member directory, use our Service to request to find Professional Members (including, but not limited to, legal, finance, health and wellness professionals), join our newsletter and/or submit information through our contact form. Personally Identifiable Information is captured when a visitor accesses these specific aspects of the Service, or speaks on the phone with or through email correspondence with a WRK employee, and willingly discloses that information. This disclosure may occur when a visitor requests to receive our newsletter, engages in transactions, contacts WRK, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of the services offered by the Service and WRK.
Personally Identifiable Information includes but is not limited to: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code); and (iv) other “Unique Data” (potentially sensitive information necessary to help Users find Professional Members that can help with a User’s personal needs). Note that we do not solicit sensitive or confidential personal data, including but not limited to medical or criminal history. You should be aware that if You submit any confidential information, including any health-related information, about Yourself or anyone else, through the Matchmaking Service, You do so at Your own risk. You represent that You have the legal authority to disclose such information to our Matchmaking Service. If You post health related information, You may be placing it in the public domain and it will not be protected by any federal or state laws that protect the privacy of health information. We do not solicit personal health information and will delete this information from our records once received. However, We are not liable for any breach of your personal health information that may occur prior to deletion. We are not liable for any information submitted by You to our Matchmaking Service.
User Stories, Testimonials and Content. We display stories, testimonials and interviews from our customers on an anonymous basis that are submitted to us through email correspondence, over the phone or in-person conversations. We ask for your specific consent to use this Content. If you wish to update or delete any Content you may have provided, you can contact us at firstname.lastname@example.org.
Calls/Electronic Communications. In the regular course of our business, WRK may monitor and record phone conversations or email communications between you and WRK employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from WRK, you may unsubscribe from our mailing list by using the “Unsubscribe” link on any of the emails we send.
How Do We Use the Information We Collect and Do We Share the Information We Receive?
We use information we collect from the Services and Site to communicate with you, process your orders, help you to find a Professional Member, facilitate your transactions, and inform you of offers or events. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Service for maintenance.
Opting Out. We send promotional emails and newsletters from time to time to users who have registered on the site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting us. However, you can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any electronic communication or by contacting us.
You may choose not to provide WRK with Personally Identifiable Information or you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to use the Services and browse its pages. However, the Service cannot process orders without Personally Identifiable Information.
Surveys, Sweepstakes, and Contests. We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address.
We use this information to notify contest winners and award prizes, to monitor site traffic or personalize the Service, and/or to send participants an email newsletter.
We may use a third-party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
We share customer information with third parties only as follows:
Order Processing. WRK may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order. Your Contact Data may be used to follow up with you on transactions you initiate through the Service, respond to inquiries made through the Service, inform you of changes to the Service, and send you additional information about WRK and its products and services.
Third Party Marketing. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third-party offer, we may provide your Personally Identifiable Information to that third party solely in connection with the offer you have selected.
Required by Law. We may also disclose your personal information: as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our customers and visitors. We may use Demographic Data to generate collective information about our users, but not in a way that identifies any user specifically. For example, we may inform third parties about the number of registered users and unique visitors, and the pages most frequently browsed.
Service Providers. We may share your Personally Identifiable Information with companies that provide support services to us (such as a printer or email service provider), help us market our products and services, or for training purposes. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Blogs. The Site includes a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our blog, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with WRK. If WRK is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions.
Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. WRK may maintain some or all of this data in its archives even after it has been removed from the Service. You may request deletion of your information by contacting us at any time. We will do our best to comply with your request, but may be obligated to retain your information to protect our legal rights, or comply with applicable law.